Best Amazon Seller Software: Feedback Software

Another cool feature that we definitely recommend taking advantage of is the A/B testing. Using this mode, you can create two similar email templates and send out each version to two separate groups of clients. Then, after the program analyzes the positive and negative feedback percentages, you can determine which works best. This is great for staying in touch with your clientele’s needs and wants.

The SellerLabs Feedback Genius works with 8 different Amazon marketplaces, a big plus in our eyes. However, it does require a $10 fee for each additional marketplace, which means you might end up paying $70 more each month if you decide to expand your business worldwide. Still, it’s nice to at least have the opportunity for expansion, which the more basic programs simply don’t offer.

You also get a feature that can really help you improve your standings with the clients - an instant feedback notification. Should any of the customers leave a review or a comment, you’ll get a non-intrusive pop-up that tells you about it. That way you can immediately check it and see if there are any problems. Without this, comments might go unaddressed for days and that’d be a grave mistake.

Although we’re not exactly excited about the high price of the SellerLabs Feedback Genius’s services, we can’t deny that they are some of the more useful among this program type. We’ve only had the chance to touch down on the main features but there are plenty more details for you to uncover, including blacklists, filters, and much more. Yes, you’ll have to spend a hefty sum to get these features but at least with the SellerLabs Feedback Genius you’ll always know that you are indeed getting something vital to your business. It’s a high-class Amazon feedback program suitable both for budding and successful enterprises. So save your time and up your customer satisfaction with the SellerLabs Feedback Genius.

Although today we’re focusing on a feedback program that offers integration with Amazon, we feel it’s important to mention that the xSellco program not only works with all Amazon marketplaces (including all domains) but also integrates with other sales platforms such as eBay and TrustPilot. Unlike some other services, the xSellco doesn’t require extra fees to be used on additional marketplaces.

The xSellco Feedback program does offer email scheduling and A/B testing, both pretty useful but not exactly unique. That’s something you can find in other similar programs, really. And that’s where the xSellco’s main weakness lies, in our opinion. Despite being pretty well-rounded and offering useful features, it doesn’t have some special feature that truly makes it stand out from the crowd. It’s reasonably priced and has great customer support so we can definitely say that it’s worth the try. But we still wish that a program that’s so convenient to use and offers so many handy features would have some core functionality that would tip the scales in its favor.

In the end, we have to commend the xSellco Feedback program for excellent customer support, accessible interface, and easy marketplace integration. The reasonable price and broad array of features make it a worthy contender for the title of the best feedback program. However, it’s a bit bogged down by the lack of any standout features that you can’t get anywhere else. The xSellco does things well but it rarely goes above and beyond. But we do still think that if you want a functional and well-made program - it’s certainly worth the asking price. Just make sure you know what you’re getting.

We were also genuinely stunned when we saw the maximum number of emails that the FeedbackFive offers at its highest tier. No other program even comes close to this program's whopping 1,000,000 emails. We do admit that this may be overkill at first but that tier and the high number are specifically aimed at booming businesses that are growing day by day and want to expand their reach on Amazon. It’s important to note that such a level also has a pretty steep price but you can customize a few of the functions (namely, curtail the number of emails) and get a big discount, which brings the FeedbackFive down to the price-tier of most other programs but leaves it ahead in terms of functionality.

There were only a couple of things that genuinely soured our impression a bit. First is the very limited number of email templates, which means you’ll either have to get some marketing writers to compose your campaigns or flex your own skills. Second is the interface, which isn’t outright clunky but still not as eye-pleasing as the ones we’ve seen from the program’s competitors. But, as you can guess, these are pretty minor issues in the grand scheme of things, easily overshadowed by the program's features.

So if you’ve got serious plans for your business and envision some growth in the future, the FeedbackFive is a good pick. It’s made to grow along with your business, capping out at an insane million of emails per month, more than enough even if you make it big and become one of the top sellers on Amazon. The program is capable of running marketing campaigns for your and keeping feedback pouring in thanks to efficient customer communication. We do wish that the number of templates was higher and the interface was a bit less clunky but those are minor gripes against a legitimately great product. While it may be overkill for small businesses, it’s a treasure for an entrepreneur planning on getting their business off the ground and straight into the top ranks of Amazon.

The ZonMaster program also offers alerts for all feedback types, though you can set it to only warn you if any negative reviews or comments are posted. That way you can keep track of poor feedback and ensure that the customer is satisfied and the problem is resolved. Alternatively, if you suspect that the reviewer is just going around trying to purposefully badmouth your products, you can use the program to confirm your suspicions via an analysis of the customer’s feedback history. If the poor reputation does get confirmed, don’t hesitate to put that reviewer on the block list, preventing their submissions from harming your content further.

All of these features are obviously great but one aspect where the ZonMaster still has a bit of work to do is stability and performance. We’ve seen some complaints about the program crashing or glitching out in the middle of sending a batch of emails. However, the Amazon integration is excellent and we personally experienced very few bugs so your mileage may vary. The program is updated regularly anyway so you can always contact support about any issues and resolve them pretty timely.

Although there are a few minor flaws that prevent us from calling the ZonMaster feedback program the absolute best, it’s certainly worthy of your time and money and still one of the top choices. First off, it’s highly customizable, tailored to match your experience and satisfy. Plus, the program has most of the functions offered by competitors but doesn’t charge as much to get access to them. If you’re working on a budget and feel hesitant to pay for a high-end Amazon feedback program, the ZonMaster is a great middle-ground. It combines affordability with functionality and ends up a solid mid-range pick.

We all have received promotional emails before and we can probably agree that most of them seem samey and boring. However, the FeedbackWhiz program will help you spruce up your campaign thanks to its templates. They can include gifs or emojis, creating a more personal and easygoing tone, which makes the campaign more likely to click with your Amazon customers and elicit some positive feedback.

If you’re hesitant and can’t decide which campaign to launch on a larger scale, go for A/B testing, which is also available here. But its capabilities are increased thanks to the aforementioned unlimited emails. This way you can conduct analysis constantly and create the perfect feedback request via trial and error. Though we do hope it’s more success than errors, especially since you have the reliable FeedbackWhiz on your side.

The program also provides you with graphs that depict how much feedback you got in the past week or month and how many emails you’ve used. It’s also a nice way to see how effective your campaign has been. You can literally see the feedback statistics grow as you use FeedbackWhiz program and improve your business’s standings with the customers.

Even if the higher tiers might only really be worth it for people operating huge companies, the program is still excellent enough even on the lower pricing plans. We simply can’t argue against unlimited emails being a good thing and they’re backed up by enough cool features that the FeedbackWhiz Amazon feedback program easily shoots up to the top 5 pieces of software of its kind. Besides, the pricing is actually quite affordable compared to many other programs we’ve reviewed. So if you want to break free of the email limits imposed by the FeedbackWhiz program’s competitors, don’t hesitate to give it a try.